The mta aims to provide customers with the best possible service, and we want to hear from you about your travel experience in our system. Letter writing tips nypirg straphangers campaign mass transit. I told the bus driver that he is also appreciated and remain pretty amazed. This release has been updated to reflect that based on rider feedback, mdot mta is delaying any changes to bus service. We welcome your suggestions, questions, compliments or complaints at any time. Orlando pitre, a bus driver for 10 years, appreciates the partitions. Routes to the thebus customer service office at thebus kalihi facility. Please include the number of the bus or the driver s badge number. Aug 26, 2014 a new york city bus driver has been arrested in connection with a scam involving workers compensation. Mta new york city transit nyc transit and mta bus company are committed to providing nondiscriminatory service to ensure that no person is excluded from participation in, or denied the benefits of, or subjected to discrimination in the receipt of their services on the basis of race, color. On 163rd st howard beach a 21 bus passed by and a 41 bus in less than 5mins apart seen me just passed me by this goes on n on all the time at this bus stop whats the problem dont like howard beach than take the bus rough away. Extremely rude bus driver on march 14, 2014 at about 4. The mta removed these museum of sex ads after the bus. This bus driver totally went insane and absolutely presented unnecessary talk with a passenger.
The bus driver mimicked me and called me an idiot over and over, thats a violation of my rights. To reach an mta service, simply say at any time mta or the service you are interested in. Complaint letter of bus driver to management documentshub. If you like working with people and want to make a difference in your community, come help us run our growing transit system. Citylink, locallink and express buslink to resume service tomorrow baltimore, md march 26, 2020 the maryland department of transportation maryland transit. A metropolitan transportation authority bus driver was suspended after being caught texting and driving on a long ride to staten island this week. As the museum of sex has been advertising for close to 3 years in subways, buses, and bus shelters with no complaints, we were surprised to hear about the. A sharp rise in complaints about bus drivers has accompanied the recent jump in transit. How soon after lodging a complaint can i expect a response. To my dismay, many of them have not submitted their complaints to mta new york city.
About us contact us careers transparency sustainability information. Mta new york city transit nyc transit and mta bus company are committed to providing nondiscriminatory service to ensure that. Hands down the best way to let the mta know that something is wrong is to tweet at them on twitter. Submit a paper comment form, which are available inside all.
Bus accidents on the streets of new york spiked in june of this year. Passengers who rely on maryland transit administration commuter buses have shared scary health and safety concerns. Letter writing tips nypirg straphangers campaign mass. The bus driver did not stop at main and 5th even though the sign was lit. Did it involve your driver, another customer, aar staff, the vehicle, subscription service, or something else.
News mta fails in attempt to dismiss portion of bus driver s discrimination lawsuit viewed in context, the alleged pervasive, racist, and sexist comments and conduct preclude summary dismissal of. Nov 01, 2018 you can file a complaint about any bus company violation of the americans with disabilities act such as a bus with a broken wheelchair lift, or a driver or bus employee not offering required assistance to a passenger with a disability. Working for mta can be challenging due to constant interaction with weak minded individuals but i made the best of it in the 10 plus years ive been employed there. To my dismay, many of them have not submitted their complaints to mta new york city transit.
Yours truly, signature name contact information cc. How to file a complaint against the mta whats wrong with l. Outlined are steps for filing a complaint against the mta, or metro. Subway worker assaults are up this year, while a decline in attacks on bus drivers. Select service, subways, buses, long island rail road, metronorth railroad, paratransit accessaride, bridges and tunnels. This increase is primarily attributable to the june spike. Youve decided youre finally going to let us know how much you appreciate your bus driver. New york state bus drivers must be 18 years of age. Frequently asked questions complaints who may file a complaint with the oig.
Literally runs 1 bus an hour this is ridiculous mta continues to raise fares for buses that dont arrive no where near the scheduled time. Theres never a typical day working and driving the bus for mta. The woman stopped driving after a man spit on her and threatened her, but she wasnt supposed. The cities of fargo, nd and moorhead, mn operate matbus and provide access to all its programs, services and benefits in compliance with title vi of the civil rights act of 1964 without regard to race, color national origin, sex 23 u. Use the form below to commend an employee for excellent performance, to register a complaint about bus or rail service, locate a lost item or provide a suggestion. All this news press and complaints online and now the mta is finally doing something.
If you have a suggestion or a comment about our services, please call mtas dispatch center at 4788032505 or mtas main office at 4788032500. Working for mta can be challenging due to constant interaction with weak minded individuals but i made the best of. For most new yorkers, a lastminute change of plans just means walking to the nearest subway or bus stop, or hailing a cab. Does the oig investigate individuals or companies that conduct business with the mta. Scam, unauthorized charges, rip off, defective product, poor service. Comment on metro transit service give us your suggestions and comments. Respected sir, with due respect it is to state that i am driver of school bus no. Apr 29, 2017 orlando pitre, a bus driver for 10 years, appreciates the partitions. If someone were to sneak into the rear of the bus, the driver would either give the offending patron the option to exit the bus, or the police would be called. On wednesday september 19, 2018, at approximately 12. A bus drivers seemingly disproportionate amount of power over.
May 02, 2014 a metropolitan transportation authority bus driver was suspended after being caught texting and driving on a long ride to staten island this week. Dec 02, 20 mark jackson did the same thing after he endured a harrowing bus ride with a very aggressive driver. Metropolitan transportation authority bus driver hourly. This estimate is based upon 5 metropolitan transportation authority bus driver salary reports provided by employees or estimated based upon statistical methods. Metro is in close communications with health officials about covid19. Send a copy of your letter to mta nyc transit president and to the straphangers campaign, 9 murray street, new york, ny 7. If you have a comment, compliment or complaint, we want to hear about it. I have endured over 1 hour late buses on the q56 and tonight november 20, 2011 i had an unpleasant encounter with the bus driver of bus 6615 or 6675. For citylink, locallink, metro subwaylink, light raillink, marc train and commuter bus.
When will the mta address complaints about the lateness of the q56 especially at nights and on the weekend. Customer service phone numbers mta subway, bus, long. Jun 24, 2019 heres one way to reduce bus fare evasion. For most new yorkers, a lastminute change of plans just means walking to. This bus driver needs a college education, a church that teaches compassion, and a math class that teaches how to rationalize.
Mta bus company provides a challenging environment that offers career advancement and comprehensive benefits including. Metropolitan transportation authority bus driver salaries. I notified him that he had missed my stop, and he proceeded to yell at me. I am here with a number of complaints against certain issues and wanted them to be in notice of yours as well. Mta flint mass transportation authority is the public transportation provider for flint and genesee county, michigan. According to a daily news article, accidents in 20 were up 10 percent from january to july over the same period last year.
I learned how to interact with customers on a daily basis as well as how to deescalate situations. Mta bus driver caught texting and driving on video youtube. Mark jackson did the same thing after he endured a harrowing bus ride with a very aggressive driver. Even though i repeatedly asked him to stop the bus, he continued to drive, finally stopping the bus at the next stop on main and 12th. Mta celebrates partitions guarding bus drivers from. You deal with hundreds of different personalities, some good some bad and some that are life changing. Video shows mta bus driver spitting in womans face in front of her kids. Mta fails in attempt to dismiss portion of bus drivers. To speak with an customer service representative, call 619. Complaints that get results nypirg straphangers campaign. Report an incident of sexual misconduct on transit. Questions, compliments, suggestions, or complaints. Transit information contact center 4105395000 toll free.
For example, a driver who is observed texting while driving, nodding off, speeding, or driving in excess of legal driving hours hours of service. Aug 21, 2018 people forget that accessaride is part of the mta, and when it comes to accessibility, its not just the elevators. Anyone who lives, visits or works in san francisco is a customer of the sfmta, and we work hard to serve our customers. About five years ago, while driving down linden blvd. Some customers who attend our outreach events tell me about unfortunate incidents involving aar. Send a copy of your letter to mta nyc transit president and to the. In the 80s and 90s, the bus driver simply wouldnt move the bus until are fares were paid. Please use one of the following methods to share your comments, commendations, or complaints with us. How to complain effectively by eunice poku, outreach and public information coordinator. Then, the driver pulled out of the bus lane into the next lane and remained there for the duration of the red traffic light until it turned green. Metropolitan transportation authority bus driver hourly pay.
All complaints will be entered and tracked in metros customer relationship management database. Why is the bus the 41 and 21 never show up on time and service just pass you by. Customer service phone numbers for all mta services, dial 511, the new york state transit and traffic line. First he barked no at me, then when i asked why not, since many other bus drivers have tu. News mta fails in attempt to dismiss portion of bus drivers discrimination lawsuit viewed in context, the alleged pervasive, racist, and sexist comments and conduct preclude summary dismissal of. The driver refused to open the door to let me and 5 other passengers on the bus. Honolulu alapai weekday only for bus route information from your home to thebus customer service office, please call our. Customer feedback san diego metropolitan transit system. If true, say you have heard other riders voice similar complaints. To view this site, you need javascript enabled in your browser.
School bus driver fired after racking up 37 complaints by susan edelman. Refresh this page after you have enabled javascript. Mta new york city transit nyc transit and mta bus company are committed to providing nondiscriminatory service to ensure that no person is excluded from participation in, or denied the benefits of, or subjected to discrimination in the receipt of their services on the basis of race, color or national origin. Everything youve always wanted to know about driving an mta bus. Nov 18, 2016 passengers who rely on maryland transit administration commuter buses have shared scary health and safety concerns. Mta bus fare evasion getting worse new york city bus. Mta bus fare evasion getting worse new york city bus nyc.
A typical day would be trouble shooting bus routes, making sure service continues for customer satisfaction and monitoring operators on all routes to ensure safety for customers as well as bus drivers. A new york city bus driver has been arrested in connection with a scam involving workers compensation. Mta celebrates partitions guarding bus drivers from passenger. Where can i file a claim for personal injury or property damage occurring on mta property or involving an mta bus or train. Did it involve your driver, another customer, aar staff, the vehicle. Mta flint mass transportation authority in flint mi.
He was evaluated at harlem hospital following the incident. The motor carrier company that employs a bus driver must file an application for qualification on behalf of the prospective bus driver with the new york state department of motor vehicles. Stressaride aar users face challenges before even boarding their rides. Metro north railroad, long island rail road, nyc transit has specific instructions on how to.
More than 2,000 mta workers make harassment complaints against. During nonbusiness hours you may leave a recorded message. Arrange bus facility tours for schools and community groups. Customer feedback mta subway, bus, long island rail. Bus operatordriver current employee baltimore, md july 15, 2019 i love my current job and how far i have come in life but i want more myself and my family. I love this site for information and for sharing so cummulative complaints can maybe be pulled together about a specific problem with more than 1 person behind it. Get updates on the latest service adjustments and what we are doing to flatten the curve at metro. M15 bus driver select bus number 1235 heading southbound in manhattan pulled up to the bus stop located on 2nd avenue at east 49th. Please include the number of the bus or the drivers badge number. Submit a paper comment form, which are available inside all metrorail stations. Mta cracks down on bus driver violations, but some slip through the cracks.
School bus driver fired after racking up 37 complaints. People forget that accessaride is part of the mta, and when it comes to accessibility, its not just the elevators. Subways and buses, long island rail road, metronorth railroad, or bridges and tunnels. Service complaints include discrimination, ticket issues, and possibly lost baggage. The hardest part of this job is making it to the end of the day safely. Customers have several options by which to submit complaints to metro.
Metro subwaylink, light raillink, marc train and commuter bus. In order to drive a school bus, new applicants have to pass a criminal background check. You can file a complaint about any bus company violation of the americans with disabilities act such as a bus with a broken wheelchair lift, or a driver or bus employee not offering required assistance to a passenger with a disability. How to complain effectively mtanew york city transit. We provide numerous ways to reach us and provide feedback on our work. You grab a cup of coffee, sit down at your computer, open up a new document. There is this one mta bus driver on the sim30 today 31120 bus number 2433, at approximately 7. Mdot mta reopens eastern bus division with health officials clearance for immediate release.
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